Privacy Policy

Information we collect

We collect personal information provided by customers when browsing our website, creating an account, placing an order, or contacting us. This may include your full name, email address, phone number, billing and delivery address, and any additional details required to complete your purchase.

Order and transaction data

When you make a purchase, we collect order-related information such as products ordered, order value, delivery details, and transaction references. This information is used strictly to process, fulfill, and manage your orders.

Payment processing

All payments are processed securely through trusted third-party payment gateways. Urbanloom studios does not store or have direct access to your card or banking details at any time.

Cookies and website usage

We use cookies and similar technologies to improve your shopping experience, remember preferences, analyze website traffic, and enhance overall performance. You may disable cookies through your browser settings, though this may affect site functionality.

Data sharing

Customer information is shared only with essential third parties such as payment processors, delivery partners, and service providers required to fulfill orders. We do not sell or rent personal data to third parties.

Marketing communications

With your consent, we may send promotional emails or messages about new collections, offers, or updates. You can opt out of marketing communications at any time.

Data storage and security

All personal data is stored securely and protected against unauthorized access, alteration, or misuse. We retain customer data only for as long as necessary to meet operational, legal, or regulatory requirements.

Your rights

Customers have the right to request access to their personal data, request corrections, or request deletion where applicable, subject to legal obligations.

Contact information

For privacy-related enquiries, please contact:
Email: [email protected]
Phone: 07067309409